Services that require a duration of 3 hours or more necessitate a deposit to secure the appointment. Clients have the option to provide a credit card over the phone, or visit the salon to pay a cash deposit.

Deposit amounts for different durations of services are as follows:

• Up to 3 hours = $100 deposit
• 4 hours = $200 deposit
• 5+ hours = $300 deposit

A 100% charge of the total services booked will be applied in the event of an appointment not canceled within 24 hours. To cancel an appointment outside of regular business hours, clients can leave a message using our voicemail, email. 

Timeliness is crucial to maintaining our schedule and ensuring that every client receives the full attention and service they deserve. It provides the best possible experience for you and other clients.

• Appointments: We allow a 10-minute grace period past your scheduled appointment time. Arriving within this grace period might affect the length of your service, but we’ll do our best to accommodate you.
• 30min or Shorter Appointments: NO GRACE PERIOD, It is vital to arrive on time as any delay may significantly impact the service’s duration.
• Rescheduling Due to Late Arrival: If you arrive after the designated grace period and it’s not possible to accommodate the full service within the remaining time, we may need to reschedule your appointment.
• Cancellation Policy: In the event of a late arrival resulting in a need to reschedule, standard cancellation policies may apply. We kindly request advance notice if you need to cancel or reschedule an appointment.

• Standard Cancellation:
  We require at least 24 hours’ notice for cancellations. If outside regular business hours, leave a message via our “CONTACT” link or voicemail.
• Holiday Season Cancellation:
  During peak holiday seasons, a 3-day notice is required. Cancellations made less than 3 days in advance incur a 50% fee, payable before rescheduling.
• Last-Minute Appointments:
  Join our newsletter or Facebook group for updates on last-minute openings.
• Rescheduling:
  Reschedule yourself on MEEVO or call us.
• Late Arrivals:
  Refer to our Late Arrival Policy for details on how tardiness affects service duration.
• No-Show Policy:
  No-shows are charged the full service amount. Future bookings require a credit card on file.
• Repeat No-Shows:
  Prepayment of the full service amount is required for clients who no-show more than once.

At our salon, we aim to provide a serene environment conducive to relaxation and comfort for all our clients. While we appreciate and adore children, we strive to maintain a tranquil atmosphere for our guests seeking services. Therefore, we kindly request adherence to the following guidelines:

• Accompanied Children: Children are welcome in the salon if they are receiving services. We encourage parents or guardians to accompany children during their appointments to ensure a positive and comfortable experience.
• Unaccompanied Children: For safety reasons and to maintain a peaceful environment, children under the age of [Specify Age, e.g., 12] must be accompanied by an adult during their visit to the salon.
• Tranquil Environment: To respect other guests and ensure a relaxing experience for all, we request that children not receiving services remain under adult supervision at all times and refrain from running or creating disruptions in the salon.
• Safety Measures: To comply with safety standards and uphold a professional environment, children must not interfere with salon equipment or disrupt ongoing services.

We adore our furry friends, but alas, we are a people salon (sigh). We kindly ask that you leave your four-legged companions at home when visiting us.

If you bring your pet to your scheduled service, we request that they remain outside or be taken home before we can proceed with your appointment. Please note that failure to do so might result in the need to reschedule or cancel your appointment, leading to cancellation fees being applied.

Service animals, however, are the exception to this policy. We understand and respect the essential role that service animals play and welcome them accordingly.

At our salon, we strive to ensure transparency and convenience in all aspects of our services.

• Service Prices:
  Our prices are based on the complexity, duration, and expertise involved. Detailed pricing information is available on our service menu or during a consultation with our professionals.
• Accepted Payment Methods:
  We accept cash, credit cards, debit cards, and checks. Please note that checks must be pre-authorized by management.
• Deposits and Prepayments:
  Services exceeding a specific duration (e.g., 3 hours or more) may require a deposit to secure the booking. Deposit amounts vary based on the service duration and will be credited towards the final payment.
• Gratuity:
  Gratuity is not included in our service prices. While not mandatory, tips are greatly appreciated if you are satisfied with your service. You can leave gratuity in cash or add it to your card payment.

SERVICES

• At our salon, we stand behind the quality of our services. We have a no-refund policy for completed services. However, if you are unsatisfied with the service received, we offer to redo the service at no additional cost within 14 days of the original appointment, pending management approval.
• The redo service will be performed by the original professional who initially provided the service. We understand that certain services may require immediate attention for correction, and we strongly advise scheduling any redo service at the earliest opportunity within the 14-day window.
• Please note that if the redo service is requested after the 14-day period, additional product usage or corrective work may be necessary, incurring additional costs. Therefore, we encourage our clients to reach out to us promptly should they have any concerns about the service provided.

RETAIL

• Unused/unopened retail products/tools may be refunded within 30 days of purchase.
• Used products and tools may only be exchanged or credited, pending management approval.
• Used Brushes, hair accessories are final sale due to sanitary reasons.
• Hair extensions are final sale once the package is opened.

PACKAGES

• Once purchased, are non-refundable. The value of the remaining services on a package may be returned for Judith B credit pending management approval.

Your satisfaction is our priority, and we strive to ensure that you leave our salon completely delighted with the service received.

At Judith B Salon + Spa + Academy, we prioritize the health and safety of our clients and staff through rigorous hygiene practices:

• Tool Disinfection: All tools and equipment are thoroughly cleaned after each use.
• Towel Sanitization: Fresh towels are used for every client.
• Chair Sanitization: Chairs are sanitized after each client visit.
• Continuous Cleaning: We maintain cleanliness throughout the salon.
• Compliance with Health Standards: We strictly follow regulatory guidelines.
• Masks Available: Masks can be provided for added comfort and safety.

At Judith B Salon + Spa + Academy, we are committed to protecting the privacy and confidentiality of our clients’ personal information. We collect personal data to provide our salon services and ensure a seamless experience. This privacy policy outlines how we collect, use, disclose, and store personal information.

• Information Collection: We may collect personal information such as names, contact details, appointment histories, preferences, and payment details. 
• Use of Information: Client information is used for scheduling appointments, delivering requested services, providing product recommendations, maintaining client records, and improving our salon’s offerings. We may also use this information to communicate relevant salon updates, promotions, or special offers, based on client preferences.
• Information Sharing: We do not sell or share personal information with third parties, except when necessary for providing services or as required by law. 
• Data Security: We implement appropriate security measures to protect client information from unauthorized access, alteration, disclosure, or destruction. We maintain strict confidentiality and ensure data encryption where applicable.
• Client Rights: Clients have the right to access, correct, or delete their personal information. They can update their preferences or opt-out of promotional communications at any time by contacting us.
• Changes to Policy: This privacy policy may be updated periodically. Any revisions will be posted on our website, and clients will be notified of significant changes that may affect how their information is used.