Policies

We at Judith B want to provide our clients with the best service possible and offer the most opportunities for those services. These policies are set in place to respect the time of our artists and clients’ time. Frequent disregard of the artist’s time will put you on a “walk-in” status where appointments can only be made for the same day and you will not be able to “save the date” and its benefits including the reward program.

If you reschedule your appointment twice and with less than 24 hours notice, you will need to keep a credit card on file and will be charged 100% for the missed appointment.

We require 24 hours notice for cancellation of an appointment. If you need to cancel outside of business hours, leave us a message using our “CONTACT” link above or on our voice-mail.

Due to the increased demand during the busy holiday season, we require a 7-day notice of any appointment shifts or cancellations. Any appointment cancellation less than 7 days in advance will result in a $100 cancellation fee.

Fee is due prior to rescheduling any appointment.

Due to this increased demand, we cannot guarantee any last minute appointments.

If you think you may be late for your appointment, please call the salon and let us know. We will call any late clients 10 minutes into their scheduled start time, but if we have not been able to contact you, your appointment time may be reopened and/or given away. If you show up late for your appointment your services may be altered to fit the remaining time. If this happens, you will still be responsible for the full amount of the services booked.

If you do not show up for your scheduled appointments, without contacting the salon to cancel, you will be subject to pay the FULL AMOUNT of the services reserved. You will be also be required to have a credit card on file to secure any future bookings.

Clients who no show on more than one occasion will be required to pay in full before any appointments are booked.

We have a no refund policy on services completed at our salons. We offer to redo the service complimentary within 7 days of the service completion pending management approval. Redo service will be done with original professional whom performed the service.

Services that require 2 hours or more will be asked for a credit card deposit. For clients who do not wish to place a credit card on their file, there is the option to come into the salon and pay a 50% deposit on the appointments you wish to book. Please see below.

up to 2 hours= $100

2 – 4 hours = $200

4+ hours =$300

100% of the services will be charged for an appointment not cancelled within 24 hours. If you need to cancel outside of business hours, leave us a message using our “CONTACT” link above or on our voice-mail.

Packages, once purchased, are non-refundable. The value of the remaining services on a package may be returned for Judith B credit pending management approval.

Unused/unopened retail products/tools may be refunded within 30 days of purchase. Used products and tools may only be exchanged or credited, pending management approval. Used Brushes, hair accessories are final sale due to sanitary reasons. Hair extensions are final sale once the package is opened.

Look, we love your puppers… but were a people salon (sigh) so you’ll have to leave your four legged friend at home when you visit us.

While we wish we didn’t have to discriminate against the better species, it is against health standards to have them in our treatment rooms and areas where services are being held. We also have to respect our clients who may not be as comfortable around animals as we are.

If you bring your pup to your service, you will have to leave them outside or take them home before you can have services completed. If this results in you having to miss or cancel your appointment, policy fees will be applied.

* Service animals are an exception.