• Scheduling Methods: Clients have the convenience of scheduling appointments online through our website or by phone during business hours. We also accept text messages via Google, but please note that response times may vary and it might not be as immediate as our other booking methods. Don’t hesitate to reach out if you have any questions or require assistance with scheduling your appointments.
• Professional Availability: Our team of professionals has varying availability and demand. Some may have flexible schedules and can accommodate same-day appointments, while others may require advance notice of up to a month due to high demand. We encourage clients to plan ahead and schedule appointments accordingly, especially for specific professionals.
• Newsletter for Last-Minute Opportunities: Join our newsletter to stay updated on exclusive offers, salon events, and last-minute appointment openings. Subscribers receive notifications about any sudden availability or cancellations, providing an opportunity to secure appointments that become available on short notice.
• Appointment Flexibility: We understand that schedules can change. If needed, clients can reschedule or cancel appointments, but we kindly request advance notice out of respect for our professionals and other clients waiting for appointments.
• Reminder Notifications: As a courtesy, our salon sends appointment reminders via email, text message, or phone call a day before the scheduled appointment to help clients manage their time effectively and avoid missed appointments.
• Arrival Time: To ensure you receive the full benefit of your appointment, we recommend arriving a few minutes early to check-in and begin the appointment promptly at the scheduled time.

We strive to accommodate your preferences as best as we can. Please feel free to reach out to our reception team for any specific scheduling requests or if you need assistance finding a suitable time for your appointment.

• Standard Appointments: We understand that unforeseen circumstances may arise, but to ensure the best service for all clients, we allow a 10-minute grace period past your scheduled appointment time. Arriving within this grace period might affect the length of your service, but we’ll do our best to accommodate you.
• Shorter Appointments and No Grace Period: For appointments scheduled for 30 minutes or shorter, there is absolutely no grace period. It’s vital to arrive on time to these appointments as any delay may significantly impact the service’s duration.
• Importance of Punctuality: Timeliness is crucial to maintaining our schedule and ensuring that every client receives the full attention and service they deserve. Being on time for your appointment helps us provide the best possible experience for you and other clients.
• Respect for Other Clients: Being punctual demonstrates consideration for other clients’ scheduled appointments and enables our professionals to manage their time effectively.
• Rescheduling Due to Late Arrival: If you arrive after the designated grace period and it’s not possible to accommodate the full service within the remaining time, we may need to reschedule your appointment for another convenient date and time.
• Cancellation Policy: In the event of a late arrival resulting in a need to reschedule, standard cancellation policies may apply. We kindly request advance notice if you need to cancel or reschedule an appointment.

• Standard Cancellation: To accommodate other clients and our professionals, we require a minimum of 24 hours’ notice for any appointment cancellations. If you need to cancel outside of our regular business hours, you can leave a message using our “CONTACT” link or on our voicemail. Any cancellation made 24 hours in advance will result in a 50% cancellation fee.
• Holiday Season Cancellation: During peak seasons, particularly the busy holiday period, we request a 3-day notice for any appointment changes or cancellations. Any cancellation made less than 3 days in advance will result in a 50% cancellation fee. Fee Requirement: The cancellation fee must be settled before rescheduling your appointment.
• Limited Last-Minute Appointments: Due to high demand during certain periods, we may not be able to guarantee last-minute appointments, especially during peak times. Please Join our newsletter to stay updated on and last-minute appointment openings. Subscribers receive notifications about any sudden availability or cancellations, providing an opportunity to secure appointments that become available on short notice.
• Rescheduling: We encourage rescheduling appointments rather than canceling whenever possible to accommodate your needs and ensure you receive our exceptional services.
• Late Arrivals: Please refer to our Late Arrival Policy for details on how tardiness might affect your service duration and appointment.
• Fee Requirement: The cancellation fee must be settled before rescheduling your appointment.
• No-Show Policy: If you do not show up for your scheduled appointments and fail to contact the salon to cancel, you will be responsible for paying the FULL AMOUNT of the services reserved. Additionally, to secure any future bookings, you will be required to have a credit card on file.
• Repeat No-Shows: Clients who no-show on more than one occasion will be required to prepay the full service amount before any appointments are booked.

We appreciate your cooperation and understanding of our Cancellation Policy, as it helps us manage our schedule effectively and provide the best service to all our valued clients. Should you have any queries or require further clarification, feel free to reach out to us via our contact channels

SERVICES

• At our salon, we stand behind the quality of our services. We have a no-refund policy for completed services. However, if you are unsatisfied with the service received, we offer to redo the service at no additional cost within 14 days of the original appointment, pending management approval.
• The redo service will be performed by the original professional who initially provided the service. We understand that certain services may require immediate attention for correction, and we strongly advise scheduling any redo service at the earliest opportunity within the 14-day window.
• Please note that if the redo service is requested after the 14-day period, additional product usage or corrective work may be necessary, incurring additional costs. Therefore, we encourage our clients to reach out to us promptly should they have any concerns about the service provided.

RETAIL

• Unused/unopened retail products/tools may be refunded within 30 days of purchase.
• Used products and tools may only be exchanged or credited, pending management approval.
• Used Brushes, hair accessories are final sale due to sanitary reasons.
• Hair extensions are final sale once the package is opened.

PACKAGES

• Once purchased, are non-refundable. The value of the remaining services on a package may be returned for Judith B credit pending management approval.

Your satisfaction is our priority, and we strive to ensure that you leave our salon completely delighted with the service received.

At our salon, we aim to provide a serene environment conducive to relaxation and comfort for all our clients. While we appreciate and adore children, we strive to maintain a tranquil atmosphere for our guests seeking services. Therefore, we kindly request adherence to the following guidelines:

• Accompanied Children: Children are welcome in the salon if they are receiving services. We encourage parents or guardians to accompany children during their appointments to ensure a positive and comfortable experience.
• Unaccompanied Children: For safety reasons and to maintain a peaceful environment, children under the age of [Specify Age, e.g., 12] must be accompanied by an adult during their visit to the salon.
• Tranquil Environment: To respect other guests and ensure a relaxing experience for all, we request that children not receiving services remain under adult supervision at all times and refrain from running or creating disruptions in the salon.
• Safety Measures: To comply with safety standards and uphold a professional environment, children must not interfere with salon equipment or disrupt ongoing services.

We appreciate your understanding and cooperation in adhering to our Child Policy. If you have any questions or require further clarification, please feel free to reach out to our staff.

We adore our furry friends, but unfortunately, we are a people salon (sigh), and we kindly ask that you leave your four-legged companions at home when visiting us.

While we truly wish we could accommodate all creatures, maintaining health standards means refraining from having pets in our treatment rooms or service areas. Additionally, we respect our clients who may not share the same comfort level around animals as we do.

If you happen to bring your pet to your scheduled service, we request that they remain outside or be taken home before we can proceed with your appointment. Please note that failure to do so might result in the need to reschedule or cancel your appointment, leading to policy fees being applied.

Service animals, however, are the exception to this policy. We understand and respect the essential role that service animals play and welcome them accordingly.

At our salon, we strive to ensure transparency and convenience in all aspects of our services.

Service Prices: Our service prices are determined based on the complexity, duration, and expertise involved. Detailed pricing information can be found on our service menu or upon consultation with our professionals.

Accepted Payment Methods: We accept various forms of payment, including cash, credit cards, debit cards, and checks. Please note that checks must be pre-authorized by the management before usage.

Deposits and Prepayments: Certain services, especially those exceeding a specific duration (e.g., services requiring 3 hours or more), may require a deposit to secure the booking. The deposit amounts vary based on the duration of the service and will be credited towards the final payment.

Gratuity: Gratuity is not included in our service prices. While not mandatory, if you feel satisfied with your service, tipping our professionals is greatly appreciated. You have the option to leave a gratuity in cash or add it to your card payment.

For further clarification on specific service prices or payment procedures, feel free to inquire during your consultation or contact us through our available channels

At Judith B Salon + Spa + Academy, we are committed to protecting the privacy and confidentiality of our clients’ personal information. We collect personal data to provide our salon services and ensure a seamless experience. This privacy policy outlines how we collect, use, disclose, and store personal information.

• Information Collection: We may collect personal information such as names, contact details, appointment histories, preferences, and payment details. This information is obtained when clients schedule appointments, visit our salon, or engage with our services.
• Use of Information: Client information is used for scheduling appointments, delivering requested services, providing product recommendations, maintaining client records, and improving our salon’s offerings. We may also use this information to communicate relevant salon updates, promotions, or special offers, based on client preferences.
• Information Sharing: We do not sell or share personal information with third parties, except when necessary for providing services or as required by law. Personal data may be shared with service providers or affiliates working on our behalf, always under strict confidentiality agreements.
• Data Security: We implement appropriate security measures to protect client information from unauthorized access, alteration, disclosure, or destruction. We maintain strict confidentiality and ensure data encryption where applicable.
• Client Rights: Clients have the right to access, correct, or delete their personal information. They can update their preferences or opt-out of promotional communications at any time by contacting us.
• Changes to Policy: This privacy policy may be updated periodically. Any revisions will be posted on our website, and clients will be notified of significant changes that may affect how their information is used.

By engaging with our salon services, clients agree to the terms outlined in this privacy policy.

For any inquiries or concerns regarding our privacy practices, please contact us at 630-359-3680 or [email protected]