I’ll set the scene, salon, busy Thursday evening. You have an appointment for a highlight and haircut, possibly a treatment in between (at least 2.5- 3 hours). You walk up to reception to check in and she tells you your stylist is running 20 minutes behind. you’re thinking- HELLO? could you have called me? I could of not rushed here, or ran an errand or picked up a latte!
Everyone knows the front desk is the brain of the salon. The assistants and stylist keep them constantly informed about what’s going on so if there’s an issue, they can find a way to resolve it. Any properly run front desk will call you if your stylist is running late as soon as they know; as yes, if you live far, it might be on the drive over. It’s a courtesy they provide so you can go get that latte you were craving since 3pm this afternoon.
There are lots of reasons for running late but this obviously goes on both ends; clients and hairdresser.
If you’re a new client, you should be there at least 10-15 minutes early so you can fill out a new client form, unwind with a beverage, go to the bathroom- whatever it is – and have time for thorough consultation. At my salon, new clients are booked with an extra 15 minutes to provide ample time for a great consultation with their stylist. The first time consultation about your color and cut is essential to your final result. This also goes for current clients who want a big change!
Bring pictures- that always helps. Your “butter” blond may be a beige-y platinum to another. We don’t expect clients to speak “hairdresser” but we hear the “terms” everyday, sometimes used incorrectly. My favorite is when people refer to chin length hair as a “bob.” NOT ALL CHIN LENGTH HAIR IS A BOB. phew- glad I got that out. I blame the media 🙂 jk
If you’re not a new client, PLEASE be on time. We want to give you 100% of our attention and provide you with the best service possible and part of that is NOT having the next person wait (see first paragraph). AND it compounds, you’re late 15 min… one person changed their mind and wants highlights, next thing you know the stylist is running an hour behind WITH HELP! Trust me- we don’t like it.
OH wait! I almost forgot- being on time but staying on your cell phone for 20 minutes counts as being late! We can’t do anything if you’re on the phone. It’s also rude.
If you are running late, please call! Usually the salon can accommodate you and this is basically a way of the front desk to do damage control! If you’re going to be really late (more than 15-20 min.) you might be rescheduled. Maybe in the same day if you’re lucky! No it’s not the stylist being lazy, it’s about customer service. The client after you deserves just as much attention as you do and if the roles were switched you’d be upset at the stylist for running late (see top; again!)